Overview
Zeddex ® Finance is a digital asset platform (exchange and wallet services). This guide helps with common flows: signing in, recovering accounts, resetting 2-factor authentication, and app-related errors such as Error Connecting Iron Account. Use the official site for sensitive operations: https://zeddex.com.
Login & Account Access
- Login: Visit Zeddex ® Login. Use your registered email and password.
- Can't login / Login not working: Verify email, clear browser cache, try a private window, or use a different device. Confirm your account isn’t suspended by checking any email from the platform.
- Unable to login / Account Recovery: Use the official recovery page: Zeddex ® Support. Be ready to provide verification (ID, transaction records) as requested.
2FA, Security & 2FA Reset
If you lose access to your 2FA device, follow the platform’s 2FA reset process. Typical steps:
- Visit the 2FA recovery form (support portal).
- Provide account details and proof of identity.
- Wait for manual verification — this can require photographic ID and trade history.
Never share your seed phrase, full private key, or passwords in public/support chats.
Troubleshooting Common Errors
- Error Connecting Iron Account: This often means a third-party connector (wallet or bridge) failed. Check network selection, wallet extension permissions, and reconnect/reapprove the dApp.
- Zeddex App not Working / Can't verify wallet: Update to the latest app version, restart your device, reimport wallet using seed (carefully), or reconnect via supported wallets (MetaMask, WalletConnect).
- Zeddex error decline / transaction declined: Ensure sufficient gas/fees, correct network, and that smart contract approvals are set.
Frequently Asked Questions (FAQs)
1. How do I reset my Zeddex ® password?
Use the "Forgot password" link on Zeddex ® Login and follow the emailed instructions.
2. What if my 2FA device is lost?
Submit a 2FA reset request via the support portal and follow identity verification steps.
3. How to fix "Error Connecting Iron Account"?
Check wallet permissions, network settings, and reauthorize the connection from both wallet and Zeddex ® interface.
4. My app shows "Can't verify wallet" — what now?
Update or reinstall the app, confirm wallet seed correctness, and retry connecting via an alternate supported wallet.
5. Where is the Zeddex ® Help Center?
Go to Zeddex ® Help Center for guides and support tickets.
6. Are there fees for account recovery support?
Official support will not request payments outside of the platform. Beware phishing or payment-for-support scams.
Conclusion
For secure access and problem resolution with Zeddex ®, always use official pages (homepage, login, and support). Keep authentication factors safe, update apps regularly, and contact the official Help Center for account recovery or unresolved errors.